In logistics, Line Haul refers to freight being transported by mode of land, air, or waterway between distant cities and countries. Freight loads can vary in volume and weight, from small documents to heavy pallets.

A line haul tractor-trailer driver travels a freight route through specified cities and usually returns home after each shift. A driver must often sort and handle the freight as they load and unload.

Line haul heavy duty

Key Problem 1 – Customer Service

When transporting goods and supplies, the issues that come with customer service can be hard to handle but there are ways to mitigate the issues to ensure the customer is happy in the process. Time is of the essence. When a customer makes an order for goods or supplies they will want to get what they ordered in a timely fashion. Bad weather, as well as traffic delays, can sometimes make an order a day or two late.

How to address the issue: Under-promise and over-deliver. A line haul transportation company should always provide more time than expected and be proactive to look into delays before they happen to give a correct arrival date.

Key Problem 2 – Surprising Price Changes

Price changes can affect a lot of things. Price changes include gas price changes and the length of distance travelled can greatly affect the waybill price. The longer the haul, the better the price, usually. When gas goes up and stays up, logistic companies must adjust what they are charging. It can also depend on what area of the country the truck is heading to and coming from as gas prices vary everywhere.

How to address the issue: The fuel prices rising and the difference in prices across the country should be no surprise to logistical operations when they must make adjustments. Line haul operators should be very proactive while looking into the different fuel costs to provide more accurate quotes.

Key Problem 3 – Product pricing increases, and order shortages and damaged products

Product pricing may go up. If this happens, it is a discussion the shipper needs to have with the receiver. Logistics, being the middleman who simply transports the product, does not have any involvement between shippers and receivers. The factors that can affect the logistics operators are things such as a shorted product on a waybill or if there is a damaged product upon arrival.

How to address the issue: Order shortages happen as well but the trucker only transports the supplies, they are not responsible for order shortages from the shipper. It is up to the shipper to notify the receiver of any shortages before shipment. If there are issues with any line haul heavy-duty product being shorted or damaged that is on the waybill, the long haul driver is responsible for checking to ensure the amount of product is correct to the waybill.

The driver should report damages they see before leaving to their destination in case the damaged product can be replaced and can still fill the order. If the product is damaged at the end of the destination, they report it immediately so the logistics company can contact the shipper and sort out the situation with them.

Final thoughts

With all things considered, line haul operations are some of the most efficient and trusted systems that exist for heavy-duty product transport. We wouldn’t have all the things available for us to buy in the store and enjoy without the existence of this efficient system.

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